The Hospitality Revenue Shift was delivered for the first time this month with a busy food and beverage team, and it was a wonderful afternoon. The course is built around the NAREC system, a five-step approach I created especially for hospitality teams. It enhances the great service teams already give and focuses on the revenue … Continue reading THE HOSPITALITY REVENUE SHIFT
My second new workshop is very close to my heart. Confidence to Connect is designed for communities and for young people just starting out in life. So many people hold back because they are unsure how to start a conversation, introduce themselves or ask for what they need. Yet every opportunity begins with a connection. … Continue reading Confidence To Connect
In a business landscape dominated by emails, social media algorithms, and endless Zoom calls, it is incredibly easy to drift away from the single most effective way to win business: meeting people face-to-face. Technology absolutely has its place in modern commerce, but true, sustainable business is still built on genuine conversations, mutual trust, and real … Continue reading Out From Behind The Screen: Get Back in Front of the People Who Buy From You
Technology has changed how we do business, but it has not changed one thing: people still buy from people. Whether you are 25, 45 or 65, whether you run your own business, lead a sales team, work in consultancy or are building your career, the ability to have a confident, meaningful conversation with another person still … Continue reading Out from behind the screen
What if some of the revenue your hotel is looking for is already walking through the front door? Hotels spend considerable time and money attracting guests. Marketing gets them through the door. Reservations secures the booking. Operations delivers the stay. But there is another part of the revenue journey that can easily be overlooked. The … Continue reading Hospitality revenue shift
Walk into any supermarket right now and you will see the season changing aisle by aisle. Beach towels are reduced to clear while back-to-school pens and copybooks are stacked high nearby. The festivals are still in full swing, the fields are busy, and summer has not quite let go. Yet in business circles, the same … Continue reading The August Myth: Why “Everyone’s on Holiday” Could Be Costing You Business
When July arrives, many business owners begin to worry that sales have slowed down. Decision-makers are taking annual leave; diaries become lighter, and projects that were moving forward suddenly seem to pause. For businesses selling to other businesses, this can feel like a frustrating time of year. The truth is that the summer months are … Continue reading The Summer Slump: Why July Is the Perfect Time to Build Your Sales Pipeline
I have noticed something interesting in my conversations with salespeople over the past while. Mention artificial intelligence and the room tends to split in two. One group leans in, full of stories about the hours they have clawed back and the admin they no longer dread. The other sits back a little, quietly wondering whether … Continue reading Where AI Fits in the Sales Conversation
Most people dread the cold call. But in 35 years of walking into businesses unannounced, picking up the phone to complete strangers, and building sales from a blank sheet, I can tell you this: the problem was never the cold call. It was the opening. Let me say something that might surprise you. Cold calling … Continue reading Cold Calling Still Works. You Just Have to Know How to Open the Door.
The energy of January has settled, and this is where the real work begins. How you show up in your sales activity over the next six months will shape how your year finishes. And the best place to start is not your numbers. It is your habits. Six habits worth checking right now: • Are … Continue reading May is the quiet pivot point of the year
